Comments on: Integrity, Social Media and Business: One Big Uncomfortable Family http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/ Wed, 21 Jul 2010 22:01:16 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Lisa Grimm http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-30 Lisa Grimm Wed, 03 Feb 2010 09:08:21 +0000 http://communicationspassionista.com/?p=91#comment-30 He's good people. Here's hoping to not disappoint:-) He's good people. Here's hoping to not disappoint:-)

]]> By: Chris Brogan http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-29 Chris Brogan Wed, 03 Feb 2010 08:52:09 +0000 http://communicationspassionista.com/?p=91#comment-29 You know, I had coffee with Albert today, so it's nice to read about him here. Feels like continuity to it all. <br><br>Looking forward to your next post. : ) You know, I had coffee with Albert today, so it's nice to read about him here. Feels like continuity to it all.

Looking forward to your next post. : )

]]> By: Lisa Grimm http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-28 Lisa Grimm Sat, 26 Dec 2009 21:55:36 +0000 http://communicationspassionista.com/?p=91#comment-28 Sean -<br>Thank you so much for posting a comment here - and I'm sorry it's taken over a week to respond. I think the caveat is that people will often compromise on personal integrity because they're human:-) And definitely when money is involved. RE: Disclosure and blogging. I think it's hilarious that people wigged so much when the FTC rulings came out a few months back. To a degree a lot of the rules are common commonsensical. Like most things, just do the right thing and you'll be fine. The part of the upset I do understand because what everyone feels is right and wrong is also different, a whole other story:-) RE: Banking and finance - the animal of that industry has many layers and intricacies unlike any others. Also, the part of the story we don't know is what actions Jane took to correct their raising her interest rate. While I can assume what the outcome was, who knows if they would reconsider her interest rate upon further investigation. Loved your comment and thoughts here. Again, my apologies for not responding sooner. I hope you are having an awesome holiday season Sean! Sean -
Thank you so much for posting a comment here – and I'm sorry it's taken over a week to respond. I think the caveat is that people will often compromise on personal integrity because they're human:-) And definitely when money is involved. RE: Disclosure and blogging. I think it's hilarious that people wigged so much when the FTC rulings came out a few months back. To a degree a lot of the rules are common commonsensical. Like most things, just do the right thing and you'll be fine. The part of the upset I do understand because what everyone feels is right and wrong is also different, a whole other story:-) RE: Banking and finance – the animal of that industry has many layers and intricacies unlike any others. Also, the part of the story we don't know is what actions Jane took to correct their raising her interest rate. While I can assume what the outcome was, who knows if they would reconsider her interest rate upon further investigation. Loved your comment and thoughts here. Again, my apologies for not responding sooner. I hope you are having an awesome holiday season Sean!

]]> By: Lisa Grimm http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-25 Lisa Grimm Fri, 18 Dec 2009 08:56:23 +0000 http://communicationspassionista.com/?p=91#comment-25 Keith -<br>Thanks for taking the time to comment:) I especially liked what you had to say, "I am encouraged and like seeing companies that want to get back to building genuine relationships with their consumers! There are a lot more everyday, which is starting to rebuild that integrity and honesty in the relationship we once had with our products and services." I dig it Keith. Those that are bringing things back to basics are those that are going to do very well - and be able to feel really amazing about it. It's not idealistic, it's the way business should be (IMHO). Thanks for your great thoughts. Keith -
Thanks for taking the time to comment:) I especially liked what you had to say, “I am encouraged and like seeing companies that want to get back to building genuine relationships with their consumers! There are a lot more everyday, which is starting to rebuild that integrity and honesty in the relationship we once had with our products and services.” I dig it Keith. Those that are bringing things back to basics are those that are going to do very well – and be able to feel really amazing about it. It's not idealistic, it's the way business should be (IMHO). Thanks for your great thoughts.

]]> By: seanwilliams http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-26 seanwilliams Fri, 18 Dec 2009 05:35:09 +0000 http://communicationspassionista.com/?p=91#comment-26 Lisa, this indeed is an interesting post. The caveat is that people often will compromise on personal integrity when money is involved. I don't do sponsored posts, but there are many who do, and many of those who don't even disclose that they've been paid. This phenomenon will become more prevalent as social media platforms continue to burgeon.<br><br>The case that Albert cites leads me to a comment about borrower integrity. The Journal today has a story about people voluntarily defaulting on their mortgages because they owe more than the house is worth. This, despite having signed a promissory note (literally, a promise to pay). One gent justified walking out on his promise by blaming the banks for fostering the real estate bubble -- he wasn't deceived by the bank, he just decided he wanted out.<br><br>Banks manage risk, and evaluating the likelihood of increased risk is part of that management process. Jane obviously is having some issues, and whilst I won't agree that 22.99% is an appropriate interest rate, I fully understand the bank's desire to price her credit for the risk exposed by her declining credit score. <br><br>apologies for the nosebleed post... Lisa, I'm happy to have discovered your blog. Very intellect-ual...<br>;-)<br>@commammo Lisa, this indeed is an interesting post. The caveat is that people often will compromise on personal integrity when money is involved. I don't do sponsored posts, but there are many who do, and many of those who don't even disclose that they've been paid. This phenomenon will become more prevalent as social media platforms continue to burgeon.

The case that Albert cites leads me to a comment about borrower integrity. The Journal today has a story about people voluntarily defaulting on their mortgages because they owe more than the house is worth. This, despite having signed a promissory note (literally, a promise to pay). One gent justified walking out on his promise by blaming the banks for fostering the real estate bubble — he wasn't deceived by the bank, he just decided he wanted out.

Banks manage risk, and evaluating the likelihood of increased risk is part of that management process. Jane obviously is having some issues, and whilst I won't agree that 22.99% is an appropriate interest rate, I fully understand the bank's desire to price her credit for the risk exposed by her declining credit score.

apologies for the nosebleed post… Lisa, I'm happy to have discovered your blog. Very intellect-ual…
;-)
@commammo

]]> By: Lisa Grimm http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-23 Lisa Grimm Fri, 18 Dec 2009 01:56:23 +0000 http://communicationspassionista.com/?p=91#comment-23 Keith -<br>Thanks for taking the time to comment:) I especially liked what you had to say, "I am encouraged and like seeing companies that want to get back to building genuine relationships with their consumers! There are a lot more everyday, which is starting to rebuild that integrity and honesty in the relationship we once had with our products and services." I dig it Keith. Those that are bringing things back to basics are those that are going to do very well - and be able to feel really amazing about it. It's not idealistic, it's the way business should be (IMHO). Thanks for your great thoughts. Keith -
Thanks for taking the time to comment:) I especially liked what you had to say, “I am encouraged and like seeing companies that want to get back to building genuine relationships with their consumers! There are a lot more everyday, which is starting to rebuild that integrity and honesty in the relationship we once had with our products and services.” I dig it Keith. Those that are bringing things back to basics are those that are going to do very well – and be able to feel really amazing about it. It's not idealistic, it's the way business should be (IMHO). Thanks for your great thoughts.

]]> By: Tweets that mention Integrity, Social Media and Business: One Big Uncomfortable Family - Communications Passionista -- Topsy.com http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-21 Tweets that mention Integrity, Social Media and Business: One Big Uncomfortable Family - Communications Passionista -- Topsy.com Fri, 18 Dec 2009 00:19:16 +0000 http://communicationspassionista.com/?p=91#comment-21 [...] This post was mentioned on Twitter by chuckhemann, Kasey Skala. Kasey Skala said: Integrity, SM & Business: One Big Uncomfortable Family - http://bit.ly/92nMyo via @lulugrimm [...] [...] This post was mentioned on Twitter by chuckhemann, Kasey Skala. Kasey Skala said: Integrity, SM & Business: One Big Uncomfortable Family – http://bit.ly/92nMyo via @lulugrimm [...]

]]> By: seanwilliams http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-22 seanwilliams Thu, 17 Dec 2009 22:35:09 +0000 http://communicationspassionista.com/?p=91#comment-22 Lisa, this indeed is an interesting post. The caveat is that people often will compromise on personal integrity when money is involved. I don't do sponsored posts, but there are many who do, and many of those who don't even disclose that they've been paid. This phenomenon will become more prevalent as social media platforms continue to burgeon.<br><br>The case that Albert cites leads me to a comment about borrower integrity. The Journal today has a story about people voluntarily defaulting on their mortgages because they owe more than the house is worth. This, despite having signed a promissory note (literally, a promise to pay). One gent justified walking out on his promise by blaming the banks for fostering the real estate bubble -- he wasn't deceived by the bank, he just decided he wanted out.<br><br>Banks manage risk, and evaluating the likelihood of increased risk is part of that management process. Jane obviously is having some issues, and whilst I won't agree that 22.99% is an appropriate interest rate, I fully understand the bank's desire to price her credit for the risk exposed by her declining credit score. <br><br>apologies for the nosebleed post... Lisa, I'm happy to have discovered your blog. Very intellect-ual...<br>;-)<br>@commammo Lisa, this indeed is an interesting post. The caveat is that people often will compromise on personal integrity when money is involved. I don't do sponsored posts, but there are many who do, and many of those who don't even disclose that they've been paid. This phenomenon will become more prevalent as social media platforms continue to burgeon.

The case that Albert cites leads me to a comment about borrower integrity. The Journal today has a story about people voluntarily defaulting on their mortgages because they owe more than the house is worth. This, despite having signed a promissory note (literally, a promise to pay). One gent justified walking out on his promise by blaming the banks for fostering the real estate bubble — he wasn't deceived by the bank, he just decided he wanted out.

Banks manage risk, and evaluating the likelihood of increased risk is part of that management process. Jane obviously is having some issues, and whilst I won't agree that 22.99% is an appropriate interest rate, I fully understand the bank's desire to price her credit for the risk exposed by her declining credit score.

apologies for the nosebleed post… Lisa, I'm happy to have discovered your blog. Very intellect-ual…
;-)
@commammo

]]> By: tonymartin http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-20 tonymartin Thu, 17 Dec 2009 15:48:20 +0000 http://communicationspassionista.com/?p=91#comment-20 All organizations, large and small must never lose sight of the "human factor" in the work they do and the service they provide. It's not wise to be "efficient" with people or look for ways to take the warmth out of any kind of customer interaction. However, when large numbers of people are involved and efficiency is a real factor - there is no easy answer as to how to interact in a warm way... especially when negative messages (like the one Albert referenced) must be disseminated. Love the blog LuLu - good message and great questions. All organizations, large and small must never lose sight of the “human factor” in the work they do and the service they provide. It's not wise to be “efficient” with people or look for ways to take the warmth out of any kind of customer interaction. However, when large numbers of people are involved and efficiency is a real factor – there is no easy answer as to how to interact in a warm way… especially when negative messages (like the one Albert referenced) must be disseminated. Love the blog LuLu – good message and great questions.

]]> By: Lisa Grimm http://communicationspassionista.com/integrity-social-media-and-business-one-big-uncomfortable-family/comment-page-1/#comment-19 Lisa Grimm Thu, 17 Dec 2009 13:40:13 +0000 http://communicationspassionista.com/?p=91#comment-19 Albert - <br>Thank you for taking the time to share your thoughts. I always appreciate your candor and no BS approach to everything. I chose the title "One Big Uncomfortable Family," specifically to imply the fact that this arrangement (ultimately human business) is not natural for most. My dad recently said, "You know some things just don't mean what they used to, like the saying 'And you can take that to the bank!'" It's so true. Banks and finance in general are just not regarded the same as they used to be. Why? Because they're shady. Between whistle blowing and the media (mainstream and citizen) coverage, banking and finance has been held accountable for its mistakes and missteps (we won't get into the bailouts and true accountability to the people). My point here is this: It can only continue to change. If (big) business does not begin to think about truth, fairness and beyond they very well could face demise. Technology and the behavioral shift in people will continue. Tools will change, sentiment will change, so business will have to acclimate, die or actually innovate to keep up. I think social media advocates aren't so much naive as hopeful that (big) business will turn the lights on and realize they could really elevate the quality of relationships they do have with their ginormous audiences (and still make money, if not more), but if the foundation of human isn't laid, then that outcome is not likely, hence the fascination with how this will change business in the next 10 to 20 years. As for Jane - I feel that at least one credit card company who gets it and leverages Jane's dissatisfaction (providing she talks about it somewhere) to improve its business and give Jane what she's looking for. Jane’s ridiculous and common experience has a forum somewhere or could be easily created — and if the right person is listening, well then there’s opportunity there. If you suck, people will know, and those people will take action based on the fact they see you sucking— and eventually this will happen enough that you will be forced to evaluate your suck factor and make some changes. Thanks again Albert for your comment. Albert –
Thank you for taking the time to share your thoughts. I always appreciate your candor and no BS approach to everything. I chose the title “One Big Uncomfortable Family,” specifically to imply the fact that this arrangement (ultimately human business) is not natural for most. My dad recently said, “You know some things just don't mean what they used to, like the saying 'And you can take that to the bank!'” It's so true. Banks and finance in general are just not regarded the same as they used to be. Why? Because they're shady. Between whistle blowing and the media (mainstream and citizen) coverage, banking and finance has been held accountable for its mistakes and missteps (we won't get into the bailouts and true accountability to the people). My point here is this: It can only continue to change. If (big) business does not begin to think about truth, fairness and beyond they very well could face demise. Technology and the behavioral shift in people will continue. Tools will change, sentiment will change, so business will have to acclimate, die or actually innovate to keep up. I think social media advocates aren't so much naive as hopeful that (big) business will turn the lights on and realize they could really elevate the quality of relationships they do have with their ginormous audiences (and still make money, if not more), but if the foundation of human isn't laid, then that outcome is not likely, hence the fascination with how this will change business in the next 10 to 20 years. As for Jane – I feel that at least one credit card company who gets it and leverages Jane's dissatisfaction (providing she talks about it somewhere) to improve its business and give Jane what she's looking for. Jane’s ridiculous and common experience has a forum somewhere or could be easily created — and if the right person is listening, well then there’s opportunity there. If you suck, people will know, and those people will take action based on the fact they see you sucking— and eventually this will happen enough that you will be forced to evaluate your suck factor and make some changes. Thanks again Albert for your comment.

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