There are a lot of people online (and off) that make a difference in my life because of the content they share, the conversations we have, and the connections we make, but rarely do I articulate in writing how these people have impacted my daily life (I try to tell them all in person).

While there are many, I want to share one that has and continues to make difference. That person is Brian Solis. Note: I could have written about this without the incentive of winning a trip, but being a relatively new blogger, I wasn’t prepared to write a random post about why I have a purely professional crush on Brian . The following is why I dig Brian:

As a young public relations practitioner that has a knack for establishing mutually beneficial relationships between an audience and its publics in a more human relational way, I believe Brian truly encapsulates and demonstrates superior insight and knowledge to the discipline of marketing communications and far beyond.

Upon entering my first agency job I took a lot in, as is to be expected. I love public relations and the foundation upon which it was built, but in the agency setting I found myself at times wondering why PR could seem so impersonal and contrived. My capstone project in college had addressed the question of how social networks were impacting the public relations industry, so naturally I began to gravitate to the online marketing group’s side of business in the agency (where social media was housed). The unfortunate thing about the agency was that the synchronicity between practice groups was more of a fight than a collaborative effort. Who owned the social media piece of an account (PR or online marketing) or who got hours seemed more of a priority than getting down to business and developing sound strategies of how to provide clients with the best means to reach the folks they were trying to reach.

During this time I began to read Brian Solis’ blog then called PR 2.0, now called Defining the Convergence of Media and Influence. Additionally, I got my hands on “Putting the Public Back in Public Relations,” a phenomenal book coauthored by he and Deirdre Breakenridge.

Brian’s thought leadership surrounding communications and how technology and new media are profoundly influencing a firmly rooted discipline(s) has fascinated me since discovery. Brian has a very simple way of articulating some very difficult things. Essentially, he has managed to take existing silos and present ideas, concepts and realities that are influential in breaking those silos down or at the very least allow people to look horizontally through them, instead of just vertical.

Finding his content and position early in my career has given me confidence in my view of the public relations profession, which is that PR is far more than news releases, media relations and getting someone to write a story that reflects your client in a positive light for the sake of it, even when that may not be the case (a one-way dialogue between an organization and its publics). It’s more about truly connecting a group of people to an entity for the right reasons and can be done in a really personable way instead of the old oiled and typical public relations engine, which at times may be nothing more than a relationship with a reporter or follow protocol that in my humble opinion is a small piece of the true PR puzzle. Among my favorite posts from him are those concerned with the Conversation Prism. The idea that “I hear you. I’m listening to you. I understand you,” as a means to create a community for your entity instead of the illusion of such.

The Conversation Prism: The Art of Listening, Learning and Sharing (Creation of Brian Solis and Jesse Thomas)

I’m not saying that traditional means are not important or profound in their own right. Without our foundation, the new could not exist. What I am saying is that there are far better ways to connect people to what they need and what will make them loyal to your client, company, etc. that serve everyone better, and yes, will probably require more work (a two-way dialogue). It is this that makes me so excited about public relations and communications.

Brian’s contribution has allowed my excitement about things such as this to grow, given me the tools to be a better practitioner, brought me cutting edge approaches to a field I love and ultimately the inspiration to continue on my path. I thank Brian for helping me be a better, smarter, more productive practitioner by the content he shares and the hard work he does to produce this content. It certainly makes the PR discipline more meaningful to me.

Brian does a really great job making himself accessible to interested parties, despite being very busy all the time. He responds to his blog comments, tweets back and forth and engages with a lot of people regularly (basically, he practices what he preaches). It’s nice to know that if ever I had a PR 2.0 challenge, I could ping him and he’d do what he could to help out (I don’t know that this will ever happen because he writes about everything before it becomes a problem – for me).

I was lucky enough to meet Brian for a small second and exchange a hug at Blogworld/New Media Expo in 2009. I hope to have a better chunk of time with him someday to chat about his evolution through this discipline, life and what’s next – really just get to know him a bit.

I look forward to his new book, “Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web,” which hits stands any day now and can be pre-ordered over at Amazon.

Thanks to Liz Strauss and Terry Starbucker for presenting the opportunity to chat about how Brian’s contributions have impacted my life. Hope to see you at SobCon2010!

A few things…

I dig Chris and this is why: Chris is just a guy who knows how to talk to people (the human-to-human way), and as the result of being an excellent relationship cultivator, he’s managed to build something profoundly great and share it with a lot of people.  If I can look back and say that I built something similar with those around me and gave it away, I’ll be one heck of a happy gal.

My regard for Chris goes a bit beyond his keynotes and his public social media persona. I’ve had a few opportunities to get to know Chris outside of his keynotes, both at Blogworld in 2009 and over dinner when he passed through town last week, and it’s nice to be able to say that his insides match his outsides, as in he’s not full of shit IMHO (in my humble opinion).

The Keynote: My Thoughts

Instead of the obligatory hello, Chris began his talk by addressing the audience with the Zulu greeting Sayubono, which translates into “I see you.” Chris explained that “I see you” is at the heart of this whole social media thing.  If you take whatever hat you wear off for a second (public relations, marketer, CEO, student of life, etc.) and look at the logic behind this, it should make sense. Being impersonal and going through the motions in life is boring, not particularly enticing and usually has little action associated with it. It’s lazy. If I get something in the mail (or via another medium) that is irrelevant to me and poorly executed, someone obviously didn’t really take the time to understand why they needed to chat with me. They didn’t SEE ME. And by the way, I’m not just talking about this in terms of how marketing communication people address their audiences’ needs. I’m talking about with your check out gal at Target, with your friends and family. I’m talking about everything you do. What’s the point of any of it if we don’t SEE one another? Seeing is the beginning of it all, and most importantly something we have complete control over.

Listen. Connect. Publish. The keynote was framed by these three verbs, and upon them a discussion was built. Here are some raw notes:

Look for the relationship. SEE YOUR PEOPLE .By listening to your publics it should be pretty simple to determine what it is they need you to say to them. How do you build content around the people you equip? Peeps will reveal what they need. You can’t assume they want to talk to you there (various mediums). When you find where they are you need to participate where they are, you’re there to be a participant – not there to manage the brand. Equip them! It’s amazing what happens when you give people collaboration tools. Help people belong. Build the relationship, a relationship that yields and benefits. Listen and BE HELPFUL. The important thing is DO NOT USE the tools if you’re not willing to listen, if you’re not willing to build relationships.

Sentiment. Many post-event discussions with peers reeked of disappointment with the event overall. The social media literate tended to find the event repetitive in nature or took issue with having the same discussion, or as Andrew Eklund stated in a Minnesota Business recap (nice thoughts over there btw), “Social Media is having a hard time growing up.” Here’s what I say to that: The social media literate were not the intended audience for this event. Beth LaBreche said it herself during the panel discussion. While she appreciated the turn out, she was hoping for clients and prospects less versed in the social media discipline to show up and get some wicked education. Problem is, you stick the Brogan in as headliner and you draw his fan base and those who may want to be his fans because they’ve heard about him from his fan base.

To the literate: While hearing about listening and creating the appropriate content based on the information we’ve uncovered by monitoring, listening or whatever, the reality is that so many people still need to hear the YOU NEED TO LEARN HOW TO BE HUMAN message, which is really at the core of the whole listen, connect and publish thing (and Brogan happens to carry that message well). The underpinnings of social media are the humanity piece. My strong belief as someone who has participated here for a while is that teaching people about the human part, about what that really means is most of the battle. At the end of the day a lot of people don’t know how to just have a conversation with people, let alone figure out how to go talk to a bunch of people they don’t know strategically. Add the “we should market to people using social media” piece without a foundational knowledge of this and you’re in a world of trouble.

Those of us that want to (and some are) get into the sophisticated realm of growing social communication channels, developing new measurement infrastructure, social products and services for consumption, etc., keep doing it. DO IT! Then when you’ve done it, you can get on stage and TALK ABOUT WHAT YOU’VE DONE.

Until then, I think we should expect to remain on the 101 information highway for a while because that’s where the majority of folks are. Those of us who have been playing on the playground for a while need to keep doing what we’re doing, help others, keep ourselves right sized in the whole scheme of learning curves, give back what we’ve been given and create results using our preferred communication medium.

What do you think?

For those of you that don’t know who Chris Brogan is, I recommend you Google him  (you’ll find that he blogs regularly over at www.chrisbrogan.com about community and social media, he’s co-author of New York Times Bestseller, Trust Agents, is president of New Marketing Labs and participates in a number of other endeavors). You’ll either be into his voice or you won’t. I’m acutely aware that not everyone is a fan.

I want to take this opportunity to directly and more thoroughly approach a series of related questions that one of my IRL (in real life) and Facebook friends asked me after my last blog post. (I’d be so grateful if experienced readers take this opportunity to share your thoughts and help others that know far less than you do). I’ve inserted her Facebook message below. NOTE: To capture this image and make quick and easy edits I used a program called Skitch. Skitch is a great tool to pull images off the Web, edit them and convert for easy insertion into documents and blog posts.

I’d like to start by thanking Jane (fictitious name) for asking me her questions, allowing me to use her private question to me as subject matter to post. To keep the identity of her business and name private, I’ve blacked out references to each.

Jane is in a position, like many I know, where she serves as content curator for her workplace(s), spokesperson and brand evangelist for what she represents. While she is all of these things, she’s not familiar with how social media can help her spread the word about her awesome company, its product benefits and brand promise. The boss has assigned her the task. As the result, she’s asking:

What to update? How to get loads of followers? How to make people see our updates?

These are great questions and I’m so glad she asked (me – and I’m hoping you too). The questions are tricky to answer directly because there are quite a few steps in between these questions. Some conversation starters are below (I replied to her privately as well). My goal here is for as many peeps as possible to come in and share links (perhaps to a related post you’ve written) to helpful resources for beginners and drop a useful tip that address her questions. I’ll cover a few, as we’d be here quite a while if I tried to cover it all.

Because I believe that newer communication tools are about creating a two-way dialogue (instead of one-way message distribution model), here are a few suggestions for learning about existing communities and how you may create your own.

Primary and Secondary RESEARCH. My number one approach to just about anything is RESEARCH. I like a blended approach of secondary research (research that others have done and documented) and primary research (gathering my own conclusions and data as the result of first hand experience).

Some helpful secondary resources I use are Google, Twitter Search, Technorati or BlogPulse (blog search tools). You’d be surprised what you’ll dig up as you move through the resources that come up. One thing leads to another. There are many blogs that cover social media and creating online communities out there (they touch the technology piece all the way down to strategy and supporting subjects). Your blog searches will help you hone in on these. Some of my favorites are: Chris Brogan, Brian Solis, Social Media Examiner and Mashable. Others I enjoy can be found in my ‘Stuff I Read’ section.

In regards to primary research, hop on and establish yourself in the mediums you plan to participate in. Practice makes perfect, right? So, if you’re comfortable enough after you know what Twitter is, open an account. WATCH and LISTEN to people. Using Twitter Search (search.twitter.com) seek out keywords that are relevant to you using quotes. (Example “public relations” or “social media.”) By searching for specific terms, you will be able to find exactly who is talking about the subject matter you are interested in. This will help you determine if you want to follow this person/people and if the conversation is a place you want to engage. If you have a prospect list or are curious if specific people are utilizing Twitter (or another medium), go to Google and type in “Jane Doe on Twitter” and anyone by that name will pop up. This is very useful, as you can get granular very easily to determine where you should be spending your time.

Analyze your research. Upon gathering information, sift through it and make some decisions about what you’ve found. Does the data found fit within the overall PR, marketing and business strategy of your company, or will it help you develop a stronger mar-comm strategy? Perhaps you will determine that you need to set up some Google Alerts and use Twitter Search everyday for a week or month and log the results to get a better idea of what’s being said and how you may create community for your people. Does your company culture suit having open conversations with its publics (hopefully it does), or does it just want to blast out one-way messages in hopes of making a sale? If that be the case, you may want to just advertise to save your brand’s reputation.

Closing thought.This may be shocking, but if you know how to talk with another human being, and I’m talking like human-to-human, none of these things will be a problem for you. Yep, I said that. Think about it. These mediums are tools that allow communicators the ability to do what they’ve been doing all along: CONNECT with (audiences) people by realizing common interests (which suggests that you’re a good listener), SHARE and GIVE of yourself genuinely. In essence, create a community or be a good community member. Just may have to do a little extra work to figure out the technology:-)

This is a small piece of the puzzle here and it’s intentional, as I’d love for the awesome community who live this stuff to share the rest in comments.

Albert: “Lincoln said, ‘Character is what you do when people are not looking.’ Social media are the constant eyes focused on brands. Now what?”

Me:“Integrity better be a priority (smiley face).”

Albert: “Remember what JR Ewing of Dallas TV fame said, ‘Once you get passed honesty, integrity is a piece of cake.’”

Integrity is something I think a lot about. Growing up, “insides matching outsides” (my preferred definition of integrity) was at the top of the “principles you better practice list.” Over the years, that little phrase has transformed into a question I ask myself regularly as well as what I expect from my surroundings (business relationships, employer, professional associations, personal life, etc.). Why? Well, because without truth, what’s the point? How can anything truly successful be built? I don’t think I really need to make a case for what a lack of integrity and honesty leaves in its wake. Just watch the news or read the paper (yes I just said news and paper) and you’ll find many examples of integrity breech.

Integrity has found its rightful place at the head of the business communication revolution table. Words like authentic, transparent and genuine (all synonymous with insides matching outsides) are among the most popular vocabulary words of today. Not because people do these things particularly well, but because the act of exuding these characteristics is highly desirable, especially as it pertains to communicating. Integrity is what we crave and expect in our interactions with other humans (brands) — and we should expect nothing less.

Technology innovations (such as social networks) and Web 2.0 culture (collaboration culture) not only foster this dynamic, but have the ability to hold communicators and businesses accountable to act with integrity, which has ultimately sent a large percentage of folks into panic mode. For the majority, it’s incredibly scary, as we’ve comfortably been living in the one-to-many culture for quite a while, so the ability for anyone to take hold of a message and say whatever they like whenever they like is a tad overwhelming. And why wouldn’t it be? It’s not necessarily businesses that struggle with this are lacking integrity or being dishonest, more so that they are used to talking with people in a much different way as the result of age, business type, poor teaching or advising and the list goes on. The humanizing of brands is in full swing and many company heads are slowly starting to realize that the behavior shift in people (consumers) and the preferred way to communicate is here to stay.

The intersection of new communication tools, like blogs, Twitter, Facebook, LinkedIn, etc. and good ‘ole traditional marketing-communication practice present the ability to do more better, if we choose.

In answer to Albert’s comment/question, “Lincoln said, ‘Character is what you do when people are not looking.’  Social media are the constant eyes focused on brands. Now what?” I think it’s very important to reflect upon a few things here when thinking about engaging in the world of social media:

First: If your character needs an overhaul (meaning, you are dishonest and lame or have other issues), take a look at yourself (business) and take responsibility and action (emphasis on action) for what you can do better.

Second: Consider what you value and how you want to convey that (how it plays into your overall business communication strategy).

The sad reality here is that people are hopping into a very serious set of communication tools without a defined communication strategy or real distinction of what their company or brand truly represents. In essence, lacking a solid foundation from which to build something — not mapping out how to translate their insides (company culture) to the outside (public) successfully.

The next decade will be fascinating to watch. Not just which businesses succeed and how, but how the marketing-communications discipline will change as the result of ongoing innovation and its ability to empower people to hold business and other powerful entities accountable through transparent platforms. It’s just the beginning of it all and can only get more interesting.

What are your thoughts?