Brand and Agency Partnerships in Social Media: How to Disclose from an Agency Perspective

By , 4 February, 2011, 7 Comments

This post is a co-authored (mainly authored) by the fantastic Chuck Hemann, VP of Digital Stragegy for Ogilvy 360 Digital Influence . He blogs at Analytics is King.

как может уволиться член правления какое наказание за проезд на знак формы защиты собственности в рф выплата ущерба за дтп суд изменения счета в году сколько собственников у приватизированной квартиры что нужно иметь иностранцу что бы работать в рк лишение прав и окончание срока их действия дисциплинарное наказание в период отпуска уголовный кодекс сроки давности нотариус гражданский время работы отсутствие активов для выплаты доли

In the critically acclaimed part one of our series (OK, maybe that’s a little over the top), Lisa Grimm and I discussed disclosure in social media from the brand perspective. We offered up some ideas for you on how to maintain a strong relationship, while also getting to share the good stuff that everyone worked hard to create. As Justin Goldsborough pointed out in the comments to the first post, disclosure need not be hard.

However, from the agency point of view it tends to be made more complicated than it needs to be. Quite often we disclose parts of the campaign/project that we shouldn’t, or we don’t disclose at all with varying shades of gray in between. We’re passionate about the work we’ve created, and that passion often leads to overly ambitious “sharing.” These two posts aren’t meant to reign in the sharing of good work. Quite the contrary. We’re just trying to ensure that you don’t end up having to field angry phone calls from “the boss.” :-)

So if you are going to share information online about client campaigns what are some things you should know from the agency side?

  • Don’t share any inside baseball – This should be a no-brainer. If you do share the final output of a client program, do not share any details about how you got there. First of all, the only people who would care about the very intimate details of a program are your competitors and you don’t want that getting in their hands. Secondly, sharing that kind of detail will only end up making the client look bad.
  • Discuss “sharing” with the client before posting – Again, this should be very common practice but it is something we deal with consistently, especially in larger agencies. Before you post anything, anywhere, just run the contents of your post by your client. If they give you the go-ahead, then you should feel good about posting it.
  • If you are posting, please use (client) or #client. If the client has approved your sharing of the program, you should include some form of disclosure mark. You owe it to everyone who could come across that content to disclosure your connection to the brand. This isn’t done often enough. If you don’t feel comfortable including the disclosure mark, don’t disclose at all.
  • Don’t ride on your client’s coattails. To reiterate ‘lessons’ from part one, if you haven’t worked with a client in a long time and have nothing to do with the work they’ve produced, you don’t need to designate your conversation with #client. I think this is where things get sticky, but where we all have the ability to be human here,
  • Consider including the client in your post. If you are writing a blog post about the program on your personal or agency blog, consider including your client as a co-author. You’d be surprised how much they like talking about their work too! This is another opportunity to grow the brand/client relationship, uncover other client needs and potentially gain more business.

This is by no means a comprehensive list, but it’s a nice start. What say you about this perspective?

email
Related Posts
  • http://twitter.com/lulugrimm Lisa Grimm

    Justin – You’re so fab. Have I told you that lately? I love Heather’s advice. I totally agree. I think it gets muddled, which is to be expected. It’s part of the bigger picture, which is that there is no standard, ethics or etiquette around all of this stuff — and never really has been. Everyone is different, has different standards and is empowered in their own way. The level of professionalism plays here as well, and the evolution of how we define professionalism. The few experiences I’ve had on the brand side have just been disappointing. Not to mention some of the things I observe. I also know amazing agency people that lead by example:-) Thanks for stopping by.

  • http://twitter.com/lulugrimm Lisa Grimm

    Ditto, Chuck! I always enjoy our conversations and appreciate that we’re able to have them. I love your perspective and enjoy working through how I think about things with you. Thanks for listening:-) I agree that there are many shades here. I look forward to exploring more with you as time goes on:-)

  • http://twitter.com/lulugrimm Lisa Grimm

    Everyone’s ‘best interest’ is key and really hard to do. The inspiration to chat about this topic developed largely because there is no one-size-fits-all approach to disclosure, and most things really. If you used to work on an account for someone, and they’re now doing something that has nothing to do with you, do you still use #client? Do you talk about what you’re working on a client in a positive light and with enthusiasm without checking first? The list goes on and on. Look forward to checking out your compliance tool. Thanks for stopping by. I always enjoy it when you do:-)

  • http://keithprivette.com @keithprivette

    I like the full-disclosure it keeps things on the up and up. I personally like knowing to, if I know the person and this is their hard work, I pay attention to help support. The only thing that has to probably get a little bit better is the fastness that this happens in. Approvals, Legal, Review and the moment is lost.

    Relationships and Relevancy is key. Like I could be tweeting and facebooking all day long about a big retailer in the Twin Cities, but I only do when I have purchased or think something is cool or helping someone out. If I just broadcasted the same message then it becomes irrelevant.

    I also like using this tool http://cmp.ly/ You can build mini compliance sites for situations. That way you can either append to a status update or a tweet or maybe inside a bio. It makes information shareable and relevant to your actions.

    None of this is perfect, but always trying to do things in everyones best interest is key. Good Tag Team you two!

  • http://twitter.com/JGoldsborough JGoldsborough

    I will say disclosure tends to be more complicated at times than I’d like it to be despite my thoughts that it should be easy. For starters, I often blog about topics or issues without including client names. I never name the client unless I have run it by them. But I agree, I should ask more often.

    Some of the best advice I’ve heard regarding sharing client info recently came from Heather Whaling (@prTini). Her thought was to share it freely and show your passion if it makes sense for the audience with who your sharing. So if it’s PR-related content and your sharing on #pr20chat, go for it. Sharing irrelevant content on a hashtag or conversation in which you’ve never participated just to raise your campaign numbers…not so much.

  • Pingback: Tweets that mention Brand and Agency Partnerships in Social Media: How to Disclose from an Agency Perspective | Communications Passionista -- Topsy.com

  • http://chuckhemann.com/ Chuck Hemann

    Hey Lisa – This was a fun series to work on with you. As we said in the first post, it probably isn’t this cut and dry. However, I think these are a good place for people to start. Shades of gray and discussions like these are good. I think they help advance the space.