Upon entering my first agency job I took a lot in, as is to be expected. I love public relations and the foundation upon which it was built, but in the agency setting I found myself at times wondering why PR could seem so impersonal and contrived. My capstone project in college had addressed the question of how social networks were impacting the public relations industry, so naturally I began to gravitate to the online marketing group’s side of business in the agency (where social media was housed). The unfortunate thing about the agency was that the synchronicity between practice groups was more of a fight than a collaborative effort. Who owned the social media piece of an account (PR or online marketing) or who got hours seemed more of a priority than getting down to business and developing sound strategies of how to provide clients with the best means to reach the folks they were trying to reach.
Look for the relationship. SEE YOUR PEOPLE .By listening to your publics it should be pretty simple to determine what it is they need you to say to them. How do you build content around the people you equip? Peeps will reveal what they need. You can’t assume they want to talk to you there (various mediums). When you find where they are you need to participate where they are, you’re there to be a participant – not there to manage the brand. Equip them! It’s amazing what happens when you give people collaboration tools. Help people belong. Build the relationship, a relationship that yields and benefits. Listen and BE HELPFUL. The important thing is DO NOT USE the tools if you’re not willing to listen, if you’re not willing to build relationships.
In regards to primary research, hop on and establish yourself in the mediums you plan to participate in. Practice makes perfect, right? So, if you’re comfortable enough after you know what Twitter is, open an account. WATCH and LISTEN to people. Using Twitter Search (search.twitter.com) seek out keywords that are relevant to you using quotes. (Example “public relations” or “social media.”) By searching for specific terms, you will be able to find exactly who is talking about the subject matter you are interested in. This will help you determine if you want to follow this person/people and if the conversation is a place you want to engage. If you have a prospect list or are curious if specific people are utilizing Twitter (or another medium), go to Google and type in “Jane Doe on Twitter” and anyone by that name will pop up. This is very useful, as you can get granular very easily to determine where you should be spending your time.
Integrity has found its rightful place at the head of the business communication revolution table. Words like authentic, transparent and genuine (all synonymous with insides matching outsides) are among the most popular vocabulary words of today. Not because people do these things particularly well, but because the act of exuding these characteristics is highly desirable, especially as it pertains to communicating. Integrity is what we crave and expect in our interactions with other humans (brands) — and we should expect nothing less.
My name is Lisa Grimm. I’m a public relations professional with a knack and love for emerging technology and its application in the world of communication. I’ve created this blog to chat broadly about communication, with a focal point on the HOW to communicate both in general, and as it pertains to the revolutionary changes in technology, its tools and the shift that has created in the communications matrix (check out more about me, if you’re still interested after reading this:). My inspiration to create this blog comes from a few sources:
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Well, Hank the destroyer is not a good "bring your dog to work" candidate :( Good thing it's Sat. I owe @space150 an exercise ball. #dogs