We need to be approaching social with the same strategic lens so that we capitalize on the opportunity these communication channels present us. This seems like common sense, but it is not common practice in social media. One of the biggest mistakes I see in digital marketing is the assumption that consumers recognize and know how to use new mediums to connect with brands. So, let’s think about them a little bit more when we’re building out our mar comm efforts. It will be better for everyone that way.